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We are always available to answer your questions, but here are some of the most common questions. For further assistance, please email us @ info@culinarycoffee.com |
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- How large are your coffee cans?
- What type of grind do you offer in the bulk bins?
- Do you ship to ______?
- How long will it take for me to get my order?
- Do you provide tracking numbers or delivery confirmation numbers?
- Is your coffee of high quality? Is it Arabica?
- Can I order over the phone?
- How safe is ordering online?
- Do you accept C.O.D.'s or money orders?
- Do you offer terms?
- What type of roast do you take your coffee to?
- Do you offer specific free samples?
- Do you sell wholesale to restaurants, gift shops, or Coffee Houses?
- How are you different from the other coffee sites on the internet?
- Do you allow customers to specify the roast on their coffee?
- Do you offer equipment?
1. How large are your coffee cans?
All of our packaged coffees are 12oz.cans.
2. What type of grind do you offer in the bulk bins?
We offer drip grind.
3. Do you ship to ______?
We ship to almost any country in the world.
If you live in Hawaii, Alaska, Puerto Rico, Guam, or any other U.S. protectorate we will only charge you the US Postal Rate --- for rates use our ship zip code of 34997
International Customers:
All non-U.S. international orders are shipped via UPS.*
If needed, we will be happy to give you a specific shipping rate quote. Please e-mail us the items you wish to order to
Please note that your country may impose tariffs and/or duty fees on your order depending on the items or the value of your purchase. These fees are unrelated to shipping costs and will originate from your country's Customs Bureau, but they will be collected by UPS prior to delivery. If needed, UPS will attempt to contact the person listed on the order's destination and notify him or her of any additional charges. For more information, please contact your country's Customs Bureau.
International Shipping to Unapproved Destinations:
Captain Scoops does not accept wire transfer or bank draft as payment for international orders. International transactions between Captain Scoops or any of its affiliates and an individual or commercial enterprise in any country that is not listed as an approved shipping destination under "ship to country" on our checkout page must pay with a "Certified Bank Issued Check". Once funds have been secured from issuing bank the transaction will be processed.
*Captain Scoops reserves the right to refuse shipment to any destination. All orders from a country not listed as an approved shipping destination under "ship to country" on our checkout page must be reviewed by Captain Scoops management prior to shipping.
4. How long will it take for me to get my order?
We roast and fill your orders the same day to ensure freshness. We roast and prepare your coffee for you when you order, usually within 2-3 days of the receipt of your order. We ship domestic packages UPS and the delivery time will vary from 2-7 business days from the date your order is shipped.
Next-Day Delivery orders will be shipped as requested and we will add a surcharge to shipping. Please note, that some equipment, syrups, and chai may not be available for overnight delivery.
International packages vary, e-mail us for details.
5. Do you provide tracking numbers or delivery confirmation numbers?
We do provide tracking numbers and Delivery Confirmation numbers on all orders. You will receive an e-mail with this information when your product ships.
APO orders and International orders will not be notified of tracking numbers.
6. Is your coffee of high quality? Is it Arabica?
We offer 100% High Grown Arabica. Our coffees are only of the highest quality available, we provide coffees for hundreds of coffee houses and restaurants. Our coffee is roasted in small batches, no more than 70 lbs. at a time. The quality and freshness will far exceed any national brand, and based on our customer feedback which is 95-100% Satisfied you will be pleased. If not please email us and tell us how we can improve info@culinarycoffee.com
7. Can I order over the phone?
Yes. We understand that even though our site is 100% secure, ordering online is a new experience for many. Please call 772-380-BEAN(2326) if you are uncomfortable ordering online. We will be happy to assist. We are available between 8:00am-4:30pm Eastern Time, Monday-Friday.
8. How safe is ordering online?
It is 100% safe. It is funny how many people worry about ordering online - while they don't hesitate to hand their card over to a server at a restaurant or bar. We use a Secure server and guarantee you will not experience any problems by ordering online with us! If you are still unsure, we will be happy to accept your order via telephone at 772-380-BEAN(2326)
9. Do you accept C.O.D.'s or money orders?
We do not accept C.O.D.'s.
If you do not wish to use a credit card, you may print out the 'check out page' and mail it to us along with a money order. Our mailing address is :
3030 SE Dominica Terrace
Stuart, Florida 34997
10. Do you offer terms?
Yes, but its limited
11. What type of roast do you take your coffee to?
We attempt to achieve the 'perfect point' for roasts on coffee. That means that every varietal of coffee will be roasted to the point needed to highlight the characteristics of the coffee. We hope to add more info on the roast profile in the coming weeks. In the meantime, please give us feedback. 'Perfection' can always be improved!
If you have specific questions about roast profiles on particular varietals please e-mail info@culinarycoffee.com
12. Do you offer specific Free Samples?
We do offer free samples from time to time with orders. We will keep you updated on any special offers!
Please understand that we receive hundreds of requests for free samples every day and are unable to provide them at this time. We do offer 100% satisfaction guarantee so there is no risk in ordering coffees. You will not be disappointed!
13. Do you sell wholesale to restaurants, gift shops, or Coffee Houses?
Yes! A great deal !
You may also receive personal service by contacting Greg at 772-380-BEAN(2326) , he is our sales manager and can assist you in a number of ways!
14. How are you different from the other coffee sites on the internet?
We are backed by one of the fastest growing coffee roasters in South Florida. That is what we do and what we have done for many years. We roast and ship coffee at the best market prices possible and offer the widest selection on the internet. Variety, price, and most important quality - that is what separates us from all other coffee sites (online & offline). You will get the freshest coffees delivered to your door or business and save money at the same time.
15. Do you allow customers to specify the roast on their coffee?
All our coffees are hand selected from hundreds of lots. Each coffee is given a specific roast determined by our roastmaster based on the individual characteristic of the bean and growing conditions that the coffee bush was exposed to during that season. Captain Scoops will do custom roasts on a limited basis. Custom roasts are produced in 25 pound increments. To request information please email Info@culinarycoffee.com
16. Do you offer equipment?
No, but we offer equipment for sale at our cost to our wholesalers.